ServiceNow Machine Learning (ML) is a suite of tools and services offered by ServiceNow, a leading provider of cloud-based solutions for IT service management. These ML tools and services are designed to help organizations automate and improve various business processes, such as IT service management, customer service, and HR management.

ServiceNow ML uses advanced machine learning algorithms to enable the system to learn and adapt over time. As the system processes more data and user interactions, it can improve its understanding of language and become more accurate and effective at completing tasks. This allows organizations to continuously improve their processes and operations, and provide better service to their customers.

One of the key features of ServiceNow ML is its ability to automate complex processes and tasks. By using machine learning algorithms to analyze data and make predictions, the system can identify trends, patterns, and insights that can be used to automate processes and improve performance.

Overall, ServiceNow ML is a powerful tool that can help organizations automate and improve their business processes, increase efficiency, and provide better service to their customers.