Yesterday I had the privilege of offering a laptop surgery at Keats Community Library in Hampstead; for those of you who might not know what that is I offer a two hour drop in surgery for people to bring along their IT problems for my help in fixing them.  These normally take the form of impartial advice on everything from whether they need to replace their current laptop, and if so which one to buy.

Normally when I get the last question I don’t normally tell them to buy this model or that model, or that apple is better than windows or vice versa; instead I give them a framework to understand the sales jargon.  People often find this to be the best way because they feel they can make an informed choice.

There are so many good things that come out of these surgeries, particularly the satisfaction that is felt by everyone (myself included) that they have someone that is willing to listen.

Yesterdays surgery saw three people coming along, and with all the problems being fixed satisfactorily I hope that I get more surgeries like this in the future!